Beware of Locksmith Scams: The Dangers of Cheap Call-Out Fees

If you find yourself locked out of your home or apartment your first instinct might be to search online for the nearest locksmith. Unfortunately, scammers know this, and many dishonest operators are preying on vulnerable people by advertising unrealistically low call-out fees, only to charge hundreds or even thousands more once they arrive.

At True Locksmiths, we’ve seen an increase in reports of these scams, and we want to help you avoid falling victim to them. Here’s what you need to watch out for and how to ensure you’re hiring a trustworthy locksmith.

How Locksmith Scams Work

1. Too-Good-To-Be-True Pricing – The scam starts with an online ad or listing that promises locksmith services for an unbelievably low fee, often as little as $29-$49.
2. Bait and Switch – When the locksmith arrives, they claim that the job is more complicated than expected. They may say they need to drill the lock, replace it entirely, or use specialised tools that weren’t mentioned before.
3. Massive Bill Shock – Once the work is complete, the final bill can be hundreds or even thousands of dollars more than the quoted price, leaving customers feeling trapped into paying an exorbitant fee.
4. Unqualified Technicians – Many of these scam locksmiths are not trained professionals. They may cause damage to your locks, doors, or security system, leaving you with additional repair costs.

Red Flags to Watch Out For

• Unrealistically Low Quotes – If a locksmith advertises call-out fees significantly lower than others in your area, be cautious. A professional locksmith will provide a realistic quote based on experience and the actual work required.
• No Company Name or Branding – Scammers often operate under generic names like “24/7 Locksmith Service” and have no real business address or identifiable branding.
• High-Pressure Tactics – If the locksmith pressures you into expensive services or refuses to leave without payment, it’s a major warning sign.
• No Proper Licensing or Identification – Reputable locksmiths will always have proper credentials and identification. If the locksmith arrives in an unmarked vehicle or refuses to provide credentials, don’t let them perform the work.
• Lack of Reviews or Suspicious Online Listings – Fake locksmith services often have little to no online presence or a flood of generic, overly positive reviews that seem suspicious.

How to Protect Yourself

• Do Your Research Before an Emergency – Find a trustworthy locksmith and save their number in your phone so you’re not caught off guard in a lockout situation.
• Check for Licensing and Certifications – In Australia, legitimate locksmiths are often members of professional bodies like the Master Locksmiths Association (MLAA). Always ask for proof of certification.
• Ask for a Full Quote Upfront – Get a clear estimate over the phone, including call-out fees, labour, and potential parts costs. If they refuse to provide a full quote, consider calling someone else.
• Read Reviews and Check the Business Address – Look up the locksmith’s reviews on Google and ensure their business address is legitimate. Be wary of listings with only a phone number and no physical location.
• Trust Your Instincts – If something doesn’t feel right, don’t proceed. You always have the right to decline services if the locksmith seems untrustworthy.

True Locksmiths: A Name You Can Trust

At True Locksmiths, we take pride in providing honest, upfront pricing and high-quality workmanship. We are fully licensed, experienced, and committed to ensuring our customers receive the best service without any hidden fees or surprises.

If you ever need a reliable locksmith, give us a call. We’ll give you a fair and honest quote before we start any work, ensuring you get the service you need without the stress of scams or inflated costs.

Stay safe and make sure you choose a locksmith you can trust!